While 2020 will certainly be remembered as the year of the Corona, in the management world it will also be remembered for the peak interest in the employee experience. Employee experience (EX) is a hot topic, but ask any manager to clearly define it, or worse, to explain how to strategically implement it across the entire organization, you’ll find that people have trouble articulating it in a consistent way. Why is this? The employee experience as a concept is very fuzzy beca